Refund policy

At DrotX, we take pride in offering high-quality, long-lasting fragrances. However, if you're not completely satisfied with your purchase, we offer a smooth and transparent return and exchange process. 30-day money-back guarantee

1. Return & Exchange Eligibility

• Our return and exchange policy is valid for 30 days from the date of delivery.
• To be eligible, the product must be in its original condition, with at least 90% of the content remaining in the bottle.

2. How to Initiate a Return or Exchange

• Contact us via Call/WhatsApp at +92 302 7747763 or at support@drotx.com with your order details and reason for return.
• Once your request is approved, you will receive further instructions.
• Refunds and exchanges are processed within 3 to 5 working days after receiving the returned product.

3. Shipping & Delivery Charges

• Delivery charges are not applicable as it is free from our side, however, customers are responsible for shipping costs of exchanges or returns.
• If the product was damaged, leaked, or incorrect when you received it, we will cover all return/exchange shipping charges.

4. Product Condition & Deductions

• Negligible use (less than 10%) – No deductions.
• More than 10% used – Not eligible for return/exchange.
• In case of any damage or defect, the same must be informed with proof within 24 hours from the date of delivery.
  

5. Cancellation of the Order

• Cancellations will only be possible till the order has not been dispatched from our warehouse.
  

Important Note: This policy applies only to online purchases made through our official website.

At DrotX, we are committed to customer satisfaction and premium quality. If you have any questions, feel free to reach out to us at support@drotx.com, call/WhatsApp +92 302 7747763
Our team will be happy to assist you!